Privacy Policy

At Revora Bloom (“we,” “us,” “our,” or “Revora Bloom”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit revorabloom.com, place an order, use our services, or communicate with us.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy. We encourage you to review this page periodically.

Information We Collect

The type of information we collect depends on how you interact with Revora Bloom.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

Contact information: including your name, email address, phone number, and delivery address.
Order information: including products purchased, billing details, shipping details, order number, and payment confirmation.
Account information: including your login details if you choose to create an account.
Customer support information: including information you provide when contacting us about an order, return, exchange, or other enquiry.

You may choose not to provide certain information. However, some information is necessary to process orders and provide certain features of our website.

Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information through cookies and similar technologies, such as:

IP address and general location information derived from technical data
Browser type, device information, and operating system
Pages visited and how you interact with our website
Referring website or source

This information helps us understand how visitors use our website and improve your shopping experience.

Information From Third Parties

We may receive information from third-party service providers that help us operate our website and business, including:

Shopify, which supports our online store.
Payment processors that securely process your payments.
Shipping and courier providers that help us deliver your orders.
Analytics, advertising, and marketing service providers.

Third parties may collect or process information according to their own privacy policies.

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders.
Process payments and provide order confirmations.
Arrange shipping and delivery.
Handle returns and exchanges.
Respond to customer enquiries and provide support.
Maintain and manage customer accounts.
Improve our website, products, and services.
Understand customer preferences and website usage.
Send order-related and service communications.
Send promotional or marketing communications where permitted.
Prevent fraud, unauthorized activity, or misuse of our website.
Comply with applicable legal obligations.
Protect our business, website, customers, and users.

Cookies

Like most online stores, Revora Bloom may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

Remember your preferences.
Keep items in your shopping cart.
Understand website traffic and visitor behaviour.
Improve website functionality.
Provide relevant advertising and marketing.

You can adjust your browser settings to block or remove cookies. Please note that disabling cookies may affect certain website features or functionality.

Our website may also use cookies or tracking technologies provided by third-party services such as Shopify, analytics providers, and advertising platforms.

How We Share Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services. These may include:

Payment processors for securely processing transactions.
Shipping and courier companies to deliver your orders.
Shopify and technology providers that support our website.
Analytics providers that help us understand website performance.
Marketing and advertising partners where applicable.
Customer support and service providers that assist us in operating our business.
Government authorities or other parties where disclosure is required by applicable law.

We do not sell your personal information as a standalone product.

Marketing & Advertising

With your consent or where otherwise permitted by applicable law, we may use certain information to send you promotional communications or show you relevant advertisements.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those emails.

Please note that you may still receive important non-promotional communications relating to your orders, purchases, or account.

User-Generated Content

Our website or social media platforms may allow customers to submit reviews, photographs, or other content.

If you choose to make content publicly available, it may be visible to other users and the general public. Please avoid sharing personal information that you do not want to make public.

Third-Party Websites & Links

Our website or communications may contain links to third-party websites, social media platforms, or other services.

Revora Bloom does not control the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing them with your personal information.

We are not responsible for the privacy, security, or content of third-party websites.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at support@revorabloom.com so we can review and take appropriate action.

Security & Retention

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to process transactions, maintain records, resolve disputes, prevent fraud, and comply with legal requirements.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Access: Request information about the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information where legally applicable.
Data Portability: Request a copy of certain personal information in a portable format.
Withdrawal of Consent: Withdraw consent where we rely on consent to process your information.
Marketing Preferences: Opt out of promotional communications at any time.

To exercise an applicable privacy right, please contact us. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how Revora Bloom handles your personal information, please contact us at support@revorabloom.com.

We will review your concern and work to address it as reasonably and promptly as possible.

Depending on your location, you may also have the right to contact your local data protection or privacy authority.

International Users

If you access our website or purchase from us outside Pakistan, your information may be processed or stored in countries other than your own through our service providers, payment processors, technology providers, or other business partners.

By using our services, you understand that your information may be processed in accordance with applicable laws and the practices described in this Privacy Policy.