Returns & Exchange

At Revora Bloom, every piece is thoughtfully handmade with care and attention to detail. We carefully inspect each order before dispatch to make sure it reaches you in the best possible condition. If you experience any issue with your order, please review our policy below.

Return Eligibility

We accept return and exchange requests submitted within 5 days of delivery. To be eligible for a return or exchange:

The item must be unused, unwashed, and unworn.
The item must be in its original condition with all tags intact.
The item must be returned in its original packaging.
A valid proof of purchase or order number must be provided.

Non-Returnable Items

The following items are not eligible for return or exchange:

Sale or discounted items, unless they arrive defective or incorrect.
Custom or made-to-order pieces, including items made according to specific measurements, colours, or personalised requests.
Items that have been worn, washed, altered, damaged, or show signs of use.
Items damaged due to improper care, misuse, or normal wear and tear.
Items returned after the 5-day return window.

Defective or Incorrect Items

If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number
A clear description of the issue
Clear photographs or videos showing the defect or incorrect item

Once we review and verify your claim, we may offer a replacement, exchange, or refund, depending on the nature of the issue and product availability.

How to Request a Return or Exchange

To initiate a return or exchange, please contact Revora Bloom with your order number and reason for the request within 5 days of delivery.

Our team will review your request and provide further instructions.

Important: Please do not send any item back without receiving written approval from our team first. Unapproved returns may not be accepted.

Return Shipping

For returns or exchanges due to a change of mind, size preference, or personal preference, the return shipping cost will be the responsibility of the customer.

If the return is due to a defective, damaged, or incorrect item received from our side, Revora Bloom will cover the reasonable return shipping cost.

We recommend using a trackable courier service when returning an item. Revora Bloom is not responsible for parcels lost or damaged during return transit.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed after the returned item has been successfully inspected. Refunds may be issued through the original payment method or another mutually agreed method, depending on the payment method used for the order.

Original delivery charges are non-refundable, unless the return is due to an error on our part.